🚚 Shipping Policy for Super Star Jackets
Effective Date: Jan 23, 2026
This policy outlines our shipping costs, delivery times, and fulfillment process for all orders placed through Superstarjackets.com.
1. Shipping Costs & Destinations
| Feature | Policy | Details |
|---|---|---|
| Shipping Cost | Free Shipping | We offer free standard shipping on all orders, Pakistan, South Africa and USA |
| Destinations | Global | We ship to Pakistan, South Africa and USA |
| Currency | PKR / ZAR / USD | All prices and payments are processed in Pakistani Rupee (PKR), South African Rand (ZAR), and United States Dollar (USD). |
2. Order Fulfillment Timeline
Our delivery timeline is broken down into three stages: Order Cut-Off, Handling Time, and Transit Time. The total estimated delivery time is 6–10 business days for all destinations.
A. Order Cut-Off Time
Policy: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin processing on the same business day.
Note: Orders placed after the cut-off time or on a weekend/public holiday will begin processing on the next business day.
B. Handling Time (Processing)
This is the time required for verification, packaging, and preparing your order for shipment.
Timeframe: 1–2 business days
Days of Operation: Monday through Friday.
C. Transit Time (Shipping)
This is the time it takes for the carrier to deliver the package once it has been handed off from our facility.
Timeframe: 3–4 business days
Days of Operation: Monday through Friday.
| Destination | Estimated Handling (Days) | Estimated Transit (Days) | Total Estimated Delivery (Days) |
|---|---|---|---|
| Shipping | 1–2 | 3–4 | 6–10 business days |
3. Business Hours & Contact
Our fulfillment and customer service teams operate during the following hours:
Days: Monday–Saturday
Hours: 9:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Closed: Sundays and public holidays.
For any questions regarding your shipment or this policy, please contact us:
Email: info@superstarjackets.com
Phone: +1 (585) 953-5745
4. Taxes & Duties
Local Taxes: Product prices include all applicable local taxes, where required by law.
International Orders: Prices also include applicable taxes and duties unless otherwise stated at checkout.
5. Returns and Exchanges Summary
Please refer to our dedicated Return Policy for full details, but here is a summary of key facts:
Return Window: 30 days from the delivery date.
Condition: Only new, unused products are accepted for returns or exchanges.
Restocking Fees: No cost (no restocking fees are charged).
Return Label: The customer is responsible for purchasing the return shipping label.
View Full Policy: https://superstarjackets.com/return-exchange/