Shipping Policy

This Shipping Policy explains how Super Star Jackets processes, ships, and delivers orders placed through our website.

We aim to provide clear and accurate information about shipping charges, processing times, delivery estimates, and international orders.

We ship orders to customers worldwide, subject to carrier availability and applicable import regulations in the destination country.

If shipping is unavailable to a particular destination, this will be communicated to the customer before the order is processed.

A flat shipping charge of USD $19 applies to each order.

The applicable shipping charge will be clearly displayed during checkout before the customer completes the purchase.

All product prices and payments are processed in United States Dollars (USD).

Our estimated delivery time consists of two stages:

• Handling / Processing Time: 4–5 business days
• Transit / Shipping Time: 4–5 business days
• Total Estimated Delivery Time: 8–10 business days

Delivery estimates begin after the order has been successfully verified and processing has started.

Orders placed before 6:00 PM Eastern Time (New York) on a business day will begin processing on the same business day.

Orders placed after the cut-off time, on Sundays, or on applicable public holidays will begin processing on the next business day.

Our handling time is 4–5 business days.

During this period, we verify the order, prepare the products, package the shipment, and hand the package over to the shipping carrier.

After the order has been handed over to the shipping carrier, the estimated transit time is 4–5 business days.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, or other circumstances outside our control.

The above delivery times are estimates and are not guaranteed delivery dates.

Once an order has been shipped, customers may receive shipment tracking information by email where tracking is available.

Customers can use the provided tracking information to monitor the progress of their shipment.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country and local regulations.

Unless explicitly stated otherwise at checkout, any customs duties, import taxes, or destination-country charges imposed by local authorities may be the responsibility of the customer.

Customers are responsible for providing accurate shipping and contact information required for successful delivery.

If a shipment is delayed, damaged, lost, or cannot be delivered, customers should contact our customer support team as soon as possible.

We will work with the applicable shipping carrier to investigate delivery issues and provide available assistance.

Customers should ensure that the shipping address and contact information provided at checkout are accurate.

Our complete return and exchange terms are provided in our separate Return & Exchange Policy.

The general terms are:

• Return Window: 30 days from the delivery date.
• Product Condition: Products must be new and unused to qualify for an eligible return or exchange.
• Restocking Fee: No restocking fee is charged.
• Return Shipping: The customer is responsible for the cost of return shipping unless otherwise stated in our Return & Exchange Policy.

Customers should review the complete Return & Exchange Policy before placing an order.

Super Star Jackets may update this Shipping Policy when necessary to reflect changes in our shipping services, delivery procedures, or applicable requirements.

The latest version of this policy will be published on this page.

For questions regarding shipping, orders, or delivery, customers can contact our support team by sending an email at info@superstarjackets.com.

For transparency, the following information identifies the business operating the Super Star Jackets online store:

Company Name: Shahroz Fateh LLC
EIN: 33-2878988
Business Name: Super Star Jackets
Business Address:
23 Mossy Oak Cv, West Henrietta, NY 14586, USA
Phone: +1 (585) 953-5745
Email: info@superstarjackets.com
Business Days: Monday – Saturday
Working Hours: 9:00 AM – 6:00 PM Eastern Time (New York)
Closed: Sundays and public holidays