Payment Policy
This Payment Policy explains the payment methods, payment processing, currency, and refund procedures applicable to orders placed through Super Star Jackets.
1. Accepted Payment Methods
Super Star Jackets accepts the payment methods displayed and made available at checkout.
Depending on the customer's location and availability, accepted payment methods may include:
- Credit cards
- Debit cards
- Other payment methods or payment services made available through our checkout
The available payment methods will be clearly displayed to the customer before the order is submitted.
2. Payment Currency
All product prices on our website are displayed in United States Dollars (USD).
Payments are processed in USD, unless a different currency is clearly displayed and offered through the applicable payment service at checkout.
If a customer's bank or payment provider uses a different currency, the bank or payment provider may apply its own currency conversion rate or foreign transaction fees.
3. When Payment Is Charged
Payment is collected when the customer completes the checkout process and submits the order, subject to the payment method and payment provider used.
An order will only be processed after successful payment authorization or confirmation, where applicable.
If payment is declined or cannot be authorized, the order may not be processed until a successful payment is received.
4. Order Confirmation
After successfully placing an order, customers will receive an order confirmation containing relevant order details, where a valid email address has been provided.
The order confirmation may include:
- Order number
- Products ordered
- Product prices
- Shipping charges
- Applicable taxes or other charges
- Total amount paid or payable
- Customer and shipping information
Customers should review their order confirmation and contact us promptly if any information appears incorrect.
5. Shipping Charges
A flat shipping charge of USD $19 applies to each order.
The applicable shipping charge will be displayed during checkout before the customer completes the purchase.
The final order total will clearly show the applicable product price, shipping charge, and other applicable charges before payment is submitted.
6. Taxes, Duties & Additional Charges
Applicable taxes may be displayed and collected during checkout where required.
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may apply.
Unless explicitly stated otherwise at checkout, such destination-country charges may be the responsibility of the customer.
Customers are responsible for reviewing the total amount and applicable charges displayed at checkout before completing their purchase.
7. Payment Security
Payments are processed through authorized payment processors and payment service providers.
Super Star Jackets does not request or store customers' complete credit or debit card numbers through email, telephone, or other unsecured communication channels.
Customers should only enter payment information through the secure checkout provided on our website.
8. Payment Verification
For security and fraud-prevention purposes, we may verify order and payment information before processing an order.
We may contact the customer if additional information is required to verify an order.
If payment cannot be verified or an order cannot be safely processed, we may cancel the order and issue an applicable refund to the original payment method.
9. Refunds
When a refund is approved under our Return Policy, the refund will normally be issued to the original payment method.
Refund processing will begin after the applicable return has been received and approved, where a returned product is required.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.
For complete information regarding eligibility and return requirements, please refer to our Return Policy.
10. Failed or Duplicate Payments
If a payment fails, customers may be asked to try another available payment method.
If a customer believes they have been charged more than once for the same order, they should contact us promptly. We will review the transaction and take appropriate action if a duplicate charge is confirmed.
11. Contact Us
For questions regarding payments, orders, or refunds, please contact us:
Email: info@superstarjackets.com
Phone: +1 (585) 953-5745
Business Days: Monday – Saturday
Working Hours: 9:00 AM – 6:00 PM Eastern Time (New York)
Closed: Sundays and public holidays
12. Company & Business Information
Company Name: Shahroz Fateh LLC
EIN: 33-2878988
Business Name: Super Star Jackets
Business Address:
23 Mossy Oak Cv, West Henrietta, NY 14586, USA
Phone: +1 (585) 953-5745
Email: info@superstarjackets.com
Business Days: Monday – Saturday
Working Hours: 9:00 AM – 6:00 PM Eastern Time (New York)
Closed: Sundays and public holidays