Frequently Asked Questions

We offer Free Shipping on all orders with no hidden fees. The total estimated delivery time across all destinations is 6–10 business days, which includes our internal processing and carrier transit times.

Our handling time is 1–2 business days (operating Monday through Friday). Please note our daily order cut-off time is 5:00 PM; orders placed before this time begin processing the same business day.

Once dispatched from our facility, both domestic and international shipments have an estimated transit time of 3–4 business days, operating Monday through Friday.

We accept return and exchange requests within a certain window of 30 days from the delivery date. To be eligible, items must be in new condition only—meaning they are unopened in original packaging or have never been used.

There are no restocking fees (zero cost to you) for processed returns. However, purchasing and arranging the return shipping label is the customer's responsibility.

Yes. We accept returns for both defective and non-defective products to guarantee your complete satisfaction. We also fully accept exchanges if you need a different size or style.

All returns must be sent back to us by mail. Once your package is received and inspected at our facility, our standard refund processing time is 5 days to return the funds to your account.

You can read our full, legal step-by-step documentation at any time by visiting our official dedicated Return Policy page directly at https://superstarjackets.com/return-exchange/.

For any order updates or product questions, you can email us at info@superstarjackets.com or call our dedicated line at +1 (585) 953-5745.

Our team operates Monday–Saturday from 9:00 AM–5:00 PM (GMT-05:00) Eastern Standard Time (New York), and we are closed on Sundays. Super Star Jackets is legally operated under SHAHROZ FATEH LLC (EIN: 33-2878988), registered in West Henrietta, NY 14586, USA.