Frequently Asked Questions (FAQs)

Super Star Jackets is an online store specializing in jackets and related apparel products.

We ship orders to customers worldwide, subject to carrier availability and applicable shipping restrictions in the destination country.

Our standard shipping charge is USD $19 per order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Our estimated delivery time is 8–10 business days.

This consists of:

• Handling / Processing: 4–5 business days
• Transit / Shipping: 4–5 business days

Delivery estimates are approximate and may vary depending on the destination, carrier, customs processing, weather, public holidays, and other circumstances outside our control.

Orders placed before 6:00 PM Eastern Time (New York) on a business day will begin processing on the same business day.

Orders placed after the cut-off time, on Sundays, or on applicable public holidays will begin processing on the next business day.

Our order handling and processing time is 4–5 business days.

This includes order verification, product preparation, packaging, and handover to the shipping carrier.

After your order has been handed over to the shipping carrier, the estimated transit time is 4–5 business days.

Where tracking is available, tracking information may be provided after your order has been shipped.

You can use the tracking information to monitor the progress of your shipment.

All product prices on our website are displayed in United States Dollars (USD).

Payments are processed in USD unless a different currency is clearly displayed and offered through the applicable payment service.

We accept the payment methods that are available and displayed at checkout.

Depending on your location and availability, this may include credit cards, debit cards, and other payment services offered through our checkout.

The available payment options will be shown before you complete your order.

Payment is generally collected when you complete the checkout process and submit your order, subject to the payment method and payment provider used.

Orders are processed after successful payment authorization or confirmation, where applicable.

Payments are processed through payment service providers using their applicable security systems.

We do not ask customers to send complete credit or debit card information, passwords, or security codes through email or other unsecured communication channels.

Please contact us as soon as possible if you need to cancel an order.

Because orders may enter processing shortly after being placed, cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already been shipped, you may need to follow our return procedure.

Eligible products may be returned within 15 days from the date of delivery, subject to the requirements of our Return Policy.

Customers must contact us within 48 hours of delivery to report an issue and request a return.

Eligible returns generally include products that are:

• Damaged
• Defective
• Faulty
• Incorrect
• Different from the product ordered

Products should generally be new and unused, except where the issue itself makes the product unsuitable for use.

Please review our complete Return Policy for all eligibility requirements.

You must contact us within 48 hours of receiving your order if you want to report an issue or request a return.

Please provide your order number and relevant details about the issue. Photographs or videos may also be requested to help us assess the claim.

Returns are subject to the eligibility requirements stated in our Return Policy.

Items that have been worn, used, washed, altered, damaged, or modified by the customer may not qualify for a return.

Please contact our customer service team before sending any item back.

For an approved return involving a damaged, defective, faulty, or incorrect product, we will provide instructions regarding the return shipping process.

For other approved returns covered by our Return Policy, the customer may be responsible for the return shipping cost.

Contact us within 48 hours of delivery and provide:

• Order number
• Customer name
• Reason for the return
• Description of the issue
• Photos or videos, if applicable

Do not send the product back before receiving return instructions from our customer service team.

Approved refunds are generally issued to the original payment method.

Refund processing begins after the applicable returned product has been received and the return has been approved.

The time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For an approved return involving a damaged, defective, faulty, or incorrect product, an exchange may be available if the requested replacement product is in stock.

Contact us within 48 hours of delivery to request an exchange.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these destination-country charges may be the customer's responsibility.

Delivery estimates are not guaranteed dates.

If your shipment is delayed, please contact us with your order and tracking information. We will work with the applicable shipping carrier to investigate the delay and provide available assistance.

Please contact us within 48 hours of delivery.

Provide your order number and clear photographs or videos showing the issue. We will review the information and provide instructions for the applicable return, replacement, or exchange process.

Please contact us as soon as possible if you notice an incorrect shipping address.

We may be able to update the address if the order has not yet been processed or shipped. However, address changes cannot be guaranteed once an order has been handed over to the shipping carrier.

Customers are responsible for providing accurate shipping information at checkout.

You can contact our customer service team using:

Email: info@superstarjackets.com
Phone: +1 (585) 953-5745

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM Eastern Time (New York)

Super Star Jackets is the business name operated by:

Shahroz Fateh LLC

EIN: 33-2878988

Business Address:
23 Mossy Oak Cv
West Henrietta, NY 14586
USA

Phone: +1 (585) 953-5745

Email: info@superstarjackets.com

You can review our website policies for complete information regarding our services:

• Shipping Policy — shipping charges, processing times, delivery estimates, and international shipping
• Return Policy — return eligibility, 15-day return period, and return procedure
• Payment Policy — payment methods, currency, payment processing, and refunds
• Privacy Policy — collection and use of personal information
• Terms and Conditions — terms governing the use of our website and purchases