What are the shipping charges, and in which countries are you offering shipping?
We offer free shipping all over the world.
Are you offering shipping to P.O. boxes?
What is the estimated delivery time & order cut-off time?
What are your shipping carriers?
We primarily ship orders through trusted carriers like DHL and FedEx, ensuring reliable and timely delivery. These services allow us to provide secure shipping with tracking for your peace of mind.
How can I find the shipping status of my order?
What can I do if my order is not received?
If your order shows as delivered but you haven’t received it, please reach out to the courier directly to help locate your package. Should the problem remain unresolved, feel free to contact us at info@superstarjackets.com for further assistance.
What should I do if I find a defective or incorrect Item?
If you receive a defective or incorrect product, notify us within 24 hours of delivery. Include your order number and clear photos of the issue. If verified, we will replace the item or process a full refund
What should I do if I find an incorrect shipping address?
Please ensure your shipping address is correct before finalizing your order. If you found a mistake after placing the order, reach out to us immediately, as address changes may not be possible once the order has been processed.
What is the eligibility for returning an item?
You can return your item within 10 days after you received it. Item must be in its original condition, unused, and accompanied by all tags and packaging. Customized or personalized items are non-returnable. Returns initiated after the 10-day window cannot be processed
What is the eligibility for exchanging an item?
Exchanges are subject to availability. If the desired item is out of stock, a refund will be processed. Size-related exchanges can be made; however, customers are advised to double-check the size chart before purchase to minimize errors.
How to Initiate a Return or Exchange?
To initiate a return or exchange request, you can reach out to us by email or phone. You must specify that you are requesting a return or an exchange. Provide your order number, a brief description of the issue, and, if applicable, photos of the item.
For more details, please refer Return & Refund Policy.
In how many days will I receive my refund?
Once the returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.
For more details, please refer Return & Refund Policy.
What are the excepted payment methods?
We accept Credit / Debit cards, PayPal, Stripe and Digital Wallets like Apple Pay and Google Pay.
For more details, please refer Payment Policy
When processing of my order start?
Your order will only be processed once the payment has been successfully cleared. If payment is pending or fails, your order will not be processed until payment is received.