Thank you for choosing Superstar Jackets! We strive to provide an efficient and pleasant shopping experience for our customers. Please read our shipping policy below:

Shipping Process and Time

We offer free shipping on all orders, so there are no additional shipping charges for you. Once your order is shipped, it will be delivered to your doorstep within 6 to 10 business days (Monday to Friday).

Shipping Method:

  • Orders are generally shipped using FedEx within 6-10 business days (Monday – Friday).
  • Handling time: 3-5 business days (Monday – Friday).
  • Transit time: 3-5 business days (Monday – Friday).

Delivery Process and Time:

All orders will be delivered within 6 to 10 working days once the payment is processed.

  • Important: Orders placed before 5:00 PM (GMT) (Greenwich Mean Time, London) will be processed the same day.
  • Orders placed after 5:00 PM (GMT) will be processed on the next business day.

Tracking Orders:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order status using the provided tracking number and carrier website link.

Shipping Carriers:

We partner with reliable carriers such as FedEx for shipping. You can select your preferred carrier during checkout.

Return and Exchange Policy

Your satisfaction is our top priority at Superstar Jackets. If your purchase does not meet your expectations, we offer a hassle-free 20-day return and exchange policy from the date of delivery.

Eligibility for Returns and Exchanges:

  • Items must be in original condition, unused, and with all tags and packaging.
  • Customized items are non-returnable.
  • Returns initiated after the 20-day window cannot be processed.

How to Initiate a Return or Exchange:

To start the return or exchange process, please contact our customer support team within 24 hours of delivery:

When submitting your request, include:

  1. Whether you’re requesting a refund or an exchange.
  2. Your order number and a brief description of the issue (including images if possible).
  3. Original packaging, tags, and other relevant details to help us assess the situation.

Ship the returned product to:
2600 Cortez Dr 8204, Santa Clara, CA California 95051, USA

Exchanges:

  • Exchanges are subject to product availability. If the item you want is in stock, we will proceed with the exchange. If not, a refund will be issued.
  • Size-related exchanges are allowed, but please double-check the size chart before purchasing to avoid errors.

Refunds:

  • Once the returned item is received and inspected, we will notify you via email about the status of your refund.
  • Refunds will be processed within 5 business days and credited to your original payment method.
  • Shipping charges will not be deducted unless the item is defective or incorrect.

We reserve the right to decline processing returns if the returned item does not meet our policies.

Defective or Incorrect Items:

If you believe you’ve received a defective or incorrect item, please email us within 24 hours with your order number and photos of the product. If verified, we will replace the item or provide a full refund.

Customer Support:

If you have any questions regarding shipping or returns, please contact our customer support team at:

Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any updates will be effective immediately upon posting on this page.