Return And Refund Policy

At Superstar Jacket, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we offer a hassle-free 20-day return and exchange policy from the date of delivery.

Eligibility for Returns and Exchanges

  • Items must be in their original condition, unused, and accompanied by all tags and packaging.
  • Customized or personalized items are non-returnable.
  • Returns initiated after the 20-day window cannot be processed.

How to Initiate a Return or Exchange

To begin the process, please contact our customer support team at:

WHEN SUBMITTING YOUR REQUEST:

  1. Specify whether you’re requesting a refund or an exchange.
  2. Provide your order number, a brief description of the issue, and, if applicable, photos of the item.

Ship the returned product to the following address:

2600 Cortez Dr 8204, Santa Clara, CA California 95051, USA

Our team will guide you through the return process.

Exchanges

  • Exchanges are subject to availability. If the desired item is out of stock, a refund will be processed.
  • Size-related exchanges can be made; however, customers are advised to double-check size charts before purchase to minimize errors.

REFUNDS

  • Once the returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
  • Approved refunds will be processed within 5 business days and credited to your original payment method.
  • Shipping charges may apply if returns are made without valid reasons.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect product, notify us within 24 hours of delivery:

  • Include your order number and clear photos of the issue.
  • If verified, we will replace the item or process a full refund promptly.

Countries:

  • United States

Returns We Accepted:

  • Yes, I accept returns for defective and non-defective products

Exchanges:

  • Yes, I accept exchanges

Product Condition:

Only new products:

Return Window:

Within a certain number of days: 20

Return method:

By Mail

Currency that applies to this policy:

  • USD

Return label:

  • Customer’s responsibility

Restocking fee:

  • No Cost

Refund processing time:

  • 7 Days

Order Cancellations

  • There is no cancellation fee for orders.
  • Cancellation requests must be submitted within 24 hours of placing the order for a full refund.
  • No shipping charges will be deducted for cancellations, even if the item has already been shipped.

Important Notes

  • Tags must remain intact for returns to be processed.
  • Shipping charges are non-refundable unless the item is defective or incorrect.

For further assistance or questions, please contact our support team at info@superstarjacket.com. We’re here to ensure a seamless shopping experience