At Superstar Jacket, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we offer a hassle-free 20-day return and exchange policy from the date of delivery.
Return And Refund Policy
Eligibility for Returns and Exchanges
- Items must be in their original condition, unused, and accompanied by all tags and packaging.
- Customized or personalized items are non-returnable.
- Returns initiated after the 20-day window cannot be processed.
How to Initiate a Return or Exchange
To begin the process, please contact our customer support team at:
- Email: info@superstarjacket.com
- Phone: +1 949-821-3382
WHEN SUBMITTING YOUR REQUEST:
- Specify whether you’re requesting a refund or an exchange.
- Provide your order number, a brief description of the issue, and, if applicable, photos of the item.
Ship the returned product to the following address:
2600 Cortez Dr 8204, Santa Clara, CA California 95051, USA
Our team will guide you through the return process.
Exchanges
- Exchanges are subject to availability. If the desired item is out of stock, a refund will be processed.
- Size-related exchanges can be made; however, customers are advised to double-check size charts before purchase to minimize errors.
REFUNDS
- Once the returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days and credited to your original payment method.
- Shipping charges may apply if returns are made without valid reasons.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect product, notify us within 24 hours of delivery:
- Include your order number and clear photos of the issue.
- If verified, we will replace the item or process a full refund promptly.
Countries:
- United States
Returns We Accepted:
- Yes, I accept returns for defective and non-defective products
Exchanges:
- Yes, I accept exchanges
Product Condition:
Only new products:
Return Window:
Within a certain number of days: 20
Return method:
By Mail
Currency that applies to this policy:
- USD
Return label:
- Customer’s responsibility
Restocking fee:
- No Cost
Refund processing time:
- 7 Days
Order Cancellations
- There is no cancellation fee for orders.
- Cancellation requests must be submitted within 24 hours of placing the order for a full refund.
- No shipping charges will be deducted for cancellations, even if the item has already been shipped.
Important Notes
- Tags must remain intact for returns to be processed.
- Shipping charges are non-refundable unless the item is defective or incorrect.
For further assistance or questions, please contact our support team at info@superstarjacket.com. We’re here to ensure a seamless shopping experience