SHIPPING POLICY

 

Thank you for choosing Superstar Jackets! We strive to provide an efficient and pleasant shopping experience for our customers. Please read our shipping policy below:

Shipping Charges

We are pleased to offer Free Shipping on all orders worldwide, so you can shop with ease no matter where you are. Enjoy a seamless shopping experience with no hidden delivery charges.

Shipping Availability

Kindly note that we are unable to ship orders to P.O. boxes or APO/FPO addresses. To ensure smooth delivery, please provide a valid residential or business address at checkout.

Handling time: 8-10 days (Monday – Saturday)
Transit time: 8-10 days (Monday – Saturday)
Total Delivery Time: 16-20 business days
Order Cut-off Time: 06:00 PM (GMT) Greenwich Mean Time (London)

Important:

• Orders placed before 06:00 PM (GMT) Greenwich Mean Time (London) will be processed the same day.
• Orders placed after 06:00 PM (GMT) Greenwich Mean Time (London) will be processed on the next business day.
• Due to the extreme popularity of our offers, these are only estimates.

Shipping Carrier

We primarily ship orders through trusted carriers like DHL and FedEx, ensuring reliable and timely delivery. These services allow us to provide secure shipping with tracking for your peace of mind.

Shipping Status

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order status using the provided tracking number and carrier website link.

Item Not Received

If your order shows as delivered but you haven’t received it, please reach out to the courier directly to help locate your package. Should the problem remain unresolved, feel free to contact us at info@superstarjackets.com for further assistance.

Incorrect Shipping Address

Please ensure your shipping address is correct before finalizing your order. If you found mistake after placing the order, reach out to us immediately, as address changes may not be possible once the order has been processed.

 

For Further Inquiries:
If you have any query, please reach out to us at:

Company Name: SUPER STAR JACKETS LTD

Phone: +44 749 185 7511

Email: info@superstarjackets.com

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Company No: 15387592

Business Hours: Monday to Saturday between 09:00 AM to 06:00 PM (GMT) Greenwich Mean Time (London)

Response Time: We aim to respond within 1 business day.