RETURN & REFUND POLICY

 

At Superstar Jacket, your satisfaction is our top priority. If your purchase doesn’t meet your expectations, we offer a hassle-free 10-days return and exchange policy from the date of delivery.

Eligibility for Returns & Exchanges

  • Items must be in their original condition, unused, and accompanied by all tags and packaging.
  • Customized or personalized items are non-returnable.
  • Returns initiated after the 10-day window cannot be processed.

How to Initiate a Return or Exchange

Please note that the return label is the customer’s responsibility. Customers are required to arrange and cover the cost of the return shipping label when sending items back to us. We recommend using a trackable shipping service to ensure safe delivery of your return.

To begin the process, please contact our customer support team at:

When Submitting Your Request

  1. Specify whether you’re requesting a Refund or an Exchange.
  2. Provide your order number, a brief description of the issue, and, if applicable, photos of the item.

Ship the returned product to the following address:

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Our team will guide you through the return process.

Exchanges

  • Exchanges are subject to availability. If the desired item is out of stock, a refund will be processed.
  • Size-related exchanges can be made; however, customers are advised to double-check size chart before purchase to minimize errors.

Refunds

  • Once the returned item is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping charges may apply if returns are made without valid reasons.

Defective or Incorrect Items

If you receive a defective or incorrect product, notify us within 24 hours of delivery:

  • Include your order number and clear photos of the issue.
  • If verified, we will replace the item or process a full refund promptly.

Returns We Accepted

We gladly accept returns for items that arrive defective or damaged, ensuring you receive the quality you deserve. Please reach out to our support team if you experience any issues with your order.

Return Method & Currency

Returns can be made easily by Mail, allowing you to send items back at your convenience. Please note that all refunds and transactions under this policy will be processed in USD.

Order Cancellation

To cancel an order, you must submit your request within 24 hours of purchase. Cancellations made within this timeframe are eligible for a full refund to the customer’s account. However, if a cancellation request is submitted after 24 hours, a cancellation will not be consider.

Restocking Fee:

If customer want to return a product, 25% restock fees will be applied.

For Further Inquiries:

If you have any query, please reach out to us at:

Company Name: SUPER STAR JACKETS LTD

Phone: +44 749 185 7511

Email: info@superstarjackets.com

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Company No: 15387592

Business Hours: Monday to Saturday between 09:00 AM to 06:00 PM (GMT) Greenwich Mean Time (London)

Response Time: We aim to respond within 1 business day.